Author Topic: Client standard errors  (Read 3204 times)

sequel

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Client standard errors
« on: May 19, 2016, 12:33:25 pm »
Below a quick explanation of each common error that client can generate


Manual login
#CL1, #CL2: Problem during the manual login due to server, if the error persist pease contact the staff.
#CL3: Timeout during manual login, if the error is spread among the users it could be caused by a server error, vice versa  it can depend from local firewall.

External commands check
#CI1: lThe exe cmd/_srtdsc.exe o cmd/_srtdsc2.exe e cmd/_srtgsp.exe didn't works properly
#CI2: The exe cmd/_srtgsp.exe didn't works properly
#CI3: The exe cmd/_srtdsc.exe o cmd/_srtdsc2.exe didn't works properly
#CI4: The exe  cmd/_srtgsp.exe is missing
#CI5: l'Eseguibile  cmd/_srtdsc.exe o cmd/_srtdsc2.exe is missing
#CI6: missing folder cmd

Connection test
#CT1, #CT2: Timeout during connection test, it's probable that connection quality is low or the server is not reachable due technical issue
#CT3: Server side generic error.

Reading the configuration parameter
#GC1#GC2: Server side generic error.

Hardware signature detection
#HD1#HD2: Problem during hardware detection. This error usually is systemic and is caused by a SO configuration issue

Auto login
#AL1, #AL2: Problem during auto login, it could be caused by impossibility to match the hardware. If the problem persist please contact the staff.

Scan
#S1, #S2, #S3, #S4: Error during system scan, if the problem persist please contact the staff.

sequel

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Re: Client standard errors
« Reply #1 on: March 13, 2017, 09:26:13 am »
Below a quick explanation of each common error that client can generate


Manual login
#CL1, #CL2: Problem during the manual login due to server, if the error persist pease contact the staff.
#CL3: Timeout during manual login, if the error is spread among the users it could be caused by a server error, vice versa  it can depend from local firewall.

External commands check
#CI1: lThe exe cmd/_srtdsc.exe o cmd/_srtdsc2.exe e cmd/_srtgsp.exe didn't works properly
#CI2: The exe cmd/_srtgsp.exe didn't works properly
#CI3: The exe cmd/_srtdsc.exe o cmd/_srtdsc2.exe didn't works properly
#CI4: The exe  cmd/_srtgsp.exe is missing
#CI5: l'Eseguibile  cmd/_srtdsc.exe o cmd/_srtdsc2.exe is missing
#CI6: missing folder cmd
#CI7: The exe  cmd/_asct.exe is missing

Connection test
#CT1, #CT2: Timeout during connection test, it's probable that connection quality is low or the server is not reachable due technical issue
#CT3: Server side generic error.

Reading the configuration parameter
#GC1#GC2: Server side generic error.

Hardware signature detection
#HD1#HD2: Problem during hardware detection. This error usually is systemic and is caused by a SO configuration issue

Auto login
#AL1, #AL2: Problem during auto login, it could be caused by impossibility to match the hardware. If the problem persist please contact the staff.

Scan
#S1, #S2, #S3, #S4: Error during system scan, if the problem persist please contact the staff.